A leading independent telecommunication provider who specialise in the design, planning, build, management and maintenance of global telecommunications networks have an opportunity for a Senior Field Engineer to join their team.
In this role you will support best in class engineering infrastructure and technical services to customers in North and North West London.
The Senior Field Engineer will be expected to provide Field Deployment & First Line Maintenance support to a varied customer base. Day to day tasks will involve new build deployment activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance.
Principle accountabilities of the role include
To support the company by carrying out installation and commissioning duties in both a project and maintenance environment.
To provide First Line Maintenance support to the current customer base.
Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.
Provide OOH on-call cover as required by agreed on-call rota.
Provide the NOC / Project team with regular up-to-date information on progress of intervention.
Provide Line Manager and relevant Project Managers with feedback regarding on-site issues
Complete and submit all paperwork and documentation within SLA
Good oral and written communicator.
Able to work under pressure.
Previous experience in telecommunications or related field experience.
A sound knowledge of Nokia/Alcatel-Lucent, Ciena, Huawei, Cisco and Tellabs equipment is essential.
PC literate, especially Microsoft Office suite including MS PowerPoint and MS Visio. Microsoft Excel is essential.
Willingness and ability to pick up new systems quickly.
Excellent standard of written and spoken English.
Excellent telephone manner.
Self motivated and able to work to own initiative.
Ability to effectively manage own time and workload.
Flexible approach to the role, with the ability to adapt and react to business need
L&C experience of Ciena 6500 & Alcatel 7750/7950 would be of advantage.
This is an excellent opportunity to work with one of the UK's leading telecoms provider. For ore information apply for this role.